Yes. Once your order is dispatched, you will receive tracking information via phone or SMS so you can monitor delivery progress.
Shipping & Delivery
Fast, secure delivery to your door. Payment on delivery throughout Australia.
1
Place Your Order
Fill out the order form with your name and phone number. No online payment is required at this stage.
2
Confirmation Call
Our team will call you within one business day to confirm your order details and answer any questions you may have.
3
Fast Dispatch
Your order is dispatched within 1-2 business days. You'll receive tracking information via phone call or SMS.
4
Delivery & Payment
A courier will deliver your package to your address. Pay the driver when the package arrives. No upfront payment needed.
Delivery Times
| Region | Delivery Time | Delivery Cost |
|---|---|---|
| Sydney & surrounding areas (NSW) | 2-3 business days | FREE |
| Melbourne & surrounding areas (VIC) | 2-3 business days | FREE |
| Brisbane & surrounding areas (QLD) | 2-3 business days | FREE |
| Perth (WA) | 3-4 business days | FREE |
| Adelaide (SA) | 2-3 business days | FREE |
| Hobart (TAS) | 3-4 business days | FREE |
| Canberra (ACT) | 2-3 business days | FREE |
| Remote & regional areas | 4-6 business days | Additional postage applies |
All major cities include free delivery. Dispatch occurs within 1-2 business days from order confirmation.
Payment Methods
Cash on Delivery (COD)
The standard payment method for all Aurana orders. When the courier arrives, you can pay with:
- Cash
- Visa or Mastercard (card reader)
No online payment is required. No credit card details are collected during ordering.
Frequently Asked Shipping Questions
The courier will attempt delivery and may leave a calling card with instructions. You can contact the courier to arrange a re-delivery time that suits you.
Yes. Your order is securely packaged and shipped in discreet packaging. The contents are not visible from the outside.
Yes. If you wish to refuse delivery, inform the courier and the package will be returned. We will process a refund for the product within 14 days.
Delivery to PO boxes depends on the courier service. During the order confirmation call, our team will confirm whether your address can be delivered to.
Our Shipping Guarantee
Fast Dispatch
Orders processed and shipped within 1-2 business days.
Safe Payment
Pay only when you receive your package. No risk.